FAQ
WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?
We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at returns@btvswimwear.com so we can urgently review the matter for you!
HOW DO I REQUEST A RETURN?
Requesting a return is really easy! Simply email returns@btvswimwear.com so we can allocate a Returns Authorisation (RA) number for you. (Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.) Once the items have been received, you will either receive your new item (for exchanges) or full refund (excluding original shipping cost). Bienteveo en el Mar cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
Please see our Returns and Exchanges section for further details.
WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?
BTV Swimwear unfortunately cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties. We also unfortunately cannot mark any international order as a ‘gift’, due to law prohibitions.
WHEN WILL MY ORDER ARRIVE?
Generally, all orders are delivered within one week of ordering. However, shipments may arrive sooner or later depending on where you live in relation to the BTV swimwear Offices located in San Juan, Puerto Rico.
HOW CAN I TRACK MY ORDER?
We ship using the United States Postal Office. After you order, you will receive a confirmation email containing a tracking number to track the status of your order.
If you did not receive this email, please email orders@btvswimwear.com
HOW MUCH DOES DELIVERY COST?
Each order is charged at a flat rate of 20 USD
WHAT SIZE SHOULD I ORDER?
Email us at customercare@btvswimwear.com so we can help you personally find your best fit!
We have also created a sizing guide, which can be seen HERE
WHAT PAYMENT METHODS DOES BTV Swimwear ACCEPT?
Currently we accept Paypal only. If you would like to arrange payment via another method, we are happy to assist! Please contact us directly at customercare@btvswimwear.com to arrange this
HOW CAN I CONTACT YOU?
Email us at customercare@btvswimwear.com
IS IT SAFE TO PURCHASE ONLINE FROM THE EBOUTIQUE?
Absolutely! BTV Swimwear is a Puerto Rico based company. BtvSwimwear uses Paypal that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party.
However, if you are still concerned with placing your order, please contact customercare@btvswimwear.com and we will contact you regarding an alternative method to place your order!